Problems with new release 3.19i

[motorphotos]

Hi Tony

installed the new release and it has knocked out my icon to start it and it is just a square with eurobeam below it

this starts the program sometimes but I also get a message that it contains malware from avg which I have not had before

It also fails to save a new project I get a message ' a error occurred when trying to create the file shown below. Error: cannot create file "c:\191007.eub" access denied and once I have this message I have to go to task manager to shut the program down

If I open a previous file it opens and saves OK but if I add a beam etc then it gives the message above As its opens the older file it knows which directory to look at

I tried to reinstall the older 3.19f but it would seem as that as this is an older version it will not install and over write the newer file so to roll back I would need to uninstall the new version and start again ?

regards

John

[Tony Bryer]

Re: Problems with new release 3.19i

I've just posted a new release 3.19j, mainly to fix some column design bugs in 3.19i. If this doesn't sort things please come back.

[motorphotos]

Re: Problems with new release 3.19i

Hi Tony

Avg is blocking the download as it says there is mal ware in the file

Downloaded the file and it just keeps being blocked

Anyone else having problems

Regards

Motorphotos

[motorphotos]

Re: Problems with new release 3.19i

Hi tony

when I check for updates in the program it goes to down load then I get a box that says ERROR that's after AVG has told me it contains malware which I created an exception for

file size mismatch file size - 1 download size 10778640 status code 200

this probably makes more sense to you

regards

john

[Tony Bryer]

Re: Problems with new release 3.19i

I'm 99.9% sure the AVG warning is a false positive: it's fine under Norton and out of 50+ downloads we've had a handful of reports from AVG and F-Secure users. The website download was replaced at the weekend so if you downloaded before then, I'd suggest trying again.

[motorphotos]

Re: Problems with new release 3.19i

Hi Tony

Tried to use the link in the program but is still being blocked so I went for manual download and tried to run which also triggered avg so then run as administrator which then reported a file miss match

Regards

John

[motorphotos]

Re: Problems with new release 3.19i

Hi Tony

now avg aborts the connection to superbeam.co.uk as it says its infected with URL:blacklist

no idea what this is but thought I would let you know it might be specific to avg

might have to un install and get Norton

regards

John

[Tony Bryer]

Re: Problems with new release 3.19i

I've submitted the URL to AVG and have asked them to check it out and whitelist it. Now in their hands ....

[Richard Moss]

Re: Problems with new release 3.19i

Just to confirm, we have had the same problem with AVG. We've got round it, by switching AVG off briefly! :-)

Richard

[Tony Bryer]

Re: Problems with new release 3.19i

Apologies, I missed posting this here. From AVG, yesterday:

Hello,

Thank you for contacting AVG.

Please accept our apologies for the inconvenience caused. The detection by AVG was incorrect and was removed in a recent AVG update, please wait at least 24 hours.

If the detection persists, please reply to this e-mail and:

1. Attach a screenshot of your virus database version in AVG.

Open AVG ▸ Menu ▸ About
2. Attach the screenshot including the detection dialog, with See details in the bottom-right corner displayed. To create a screenshot, please refer to the following link.

Creating a screenshot
Please do not hesitate to contact AVG at any time with further inquiries.

Thank you for your patience and cooperation, we appreciate it.

Best regards,

AVG Customer Care

[motorphotos]

Re: Problems with new release 3.19i

Hi Tony

I am getting an error message if I try and down load from the program
its an box that says an error occurred in euorbeam.exe then I can either continue the program , close etc

However I did a manual download of the file and this installed OK with
no message from AVG

regards

John